16 Ways to Improve Business Communication [UPDATED]

“Let your conversation be gracious and attractive so that you will have the right response for everyone.” – COLOSSIANS‬ ‭4:6‬ ‭NLT‬‬

We all have our individual ways of communicating. Some of us were raised with solid communication skills; others were less fortunate.

Regardless of your upbringing and personal and professional experiences, the truth is that we can all become great communicators.

I won’t lie. Altering your communication habits is difficult, especially when you are accustomed to a specific communication style (or lack thereof) for the majority of your natural life. Additionally, recognizing the risks embedded within communication, and “catching” them before they amount to misinterpretations and miscommunications is even more difficult.

At my company, we maintain an Accomplishment and Error log (using Airtable). Each accomplishment and error that we log is categorized according to our goals and principles. When I look back through our error log from over the years, the most common error “category” is miscommunication and misinterpretations with clients. This could be related to misinterpreting client expectations, making assumptions, or simply thinking we are on the same page when we aren’t.